Wednesday, February 22, 2012
Voting for Services

CONSUMER PROTEC TION COUNCIL, ABUJA

NICA QUESTIONAIRE

The CPC is conducting a survey on the consumer satisfaction of certain Services in the country.

Please indicate how pleased you are on Services in the following category. The criteria are:

(1) Value for money – degree of fitness for use
(2) Ease of access - proximity to obtain as and at when needed
(3) Customer Care:

  • Ease of access to registering feedback or complaint.
  • Response of Provider to feedback or complaint.

In each product category, please;

Name Product that meets your satisfaction and the company selling the service
SERVICE CATEGORIESMY CHOICE (BRAND)
Banks
Telecoms – GSM & Other Networks
Air Transport: Domestic Airlines
Road Transport: Luxuries, Mass Transit buses, cars,)
Petroleum Marketing: Dealers & Service Stations)
Insurance Companies
Restaurants: Eateries, Fast Food Outlets, etc.)
E.g: For Media, Electronic media is not enough but NTA, Radio Nig, OGBTV, etc