To be a dynamic, effective and responsible apex consumer protection agency of the Federal Government of Nigeria, championing the cause of fully sensitized consumers to achieve a caring and consumer-friendly community.
Committed to protecting and enhancing consumers’ interest through information, education and enforcement of appropriate standards for goods and services and to promote an environment of fair and ethical trade practices.
Our mandate requires us to, among others, eliminate hazardous products from the market, provide speedy redress to consumers complaints, undertake campaigns as will lead to increased consumer awareness, ensure that consumers interest receive due consideration at the appropriate forum, and encourage trade, industry and professional associations to develop and enforce in their various fields quality standards designed to safeguard the interest of consumers.
While using all legitimate means to eliminate the scourge of consumer rights abuse in the Nigerian market place, we are conscious of the fact that an uninformed consumer population cannot be effectively protected if they do not know that they have rights, what the rights are, and how the rights could be protected. Businesses also need to be well acquainted with their obligations to consumers.
In view of all these, we are currently doing the best we can to effectively police the market, sensitise consumers to their rights and responsibilities and at the same time ensure that businesses are committed to fulfilling their obligations to consumers.